A clear picture starts here

Ready for your visit?

A few quick checks can help your family feel prepared before the live video call.

Browser & access

Start with a current browser

Use an up-to-date version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. Talk to Santa uses WebRTC; no browser plugin is required.

Browser checklist

Browsers	Current Chrome, Edge, Firefox, or Safari
Connection	Open the site over HTTPS for browser camera and microphone access.
Permissions	Allow this site to use your camera and microphone when prompted. Check the browser and device privacy settings if access is blocked.

Computer checklist

Computer	A Windows or Mac computer with a current, supported operating system and browser.
Internet	A stable broadband connection is best for live video and audio.
Equipment	A webcam, microphone, and speakers. Built-in equipment or a USB headset can be used.

Test equipment through Video Center Browse customer help

Make your space call-ready

What equipment do I need?

The essentials

A Windows or Mac computer, or a supported phone or tablet.
A stable internet connection; broadband is best.
A webcam and microphone.
Speakers or a headset. A headset can help with audio quality.

Before call time

Open Video Center and test your camera, microphone, and speakers before the visit. Confirm the browser has permission to use them, and close other apps that may be using your camera or microphone.

If something does not work, check your device and browser privacy settings, then try the test again. Visit customer help for more answers.