Privacy Policy - Talk to Santa

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This Privacy Policy applies to your use of all websites, mobile applications, and products or services owned or operated by North Pole Communications, LLC dba Talk to Santa (“TTS”), including TalkToSanta.com and all related applications and services (collectively, the “TTS Sites”).

Privacy Policy (Last Updated: November 6, 2026)

This Privacy Policy is an integral part of the agreement between Talk to Santa (“TTS,” “we,” or “us”) and each Visitor, Registered User, Live Call Purchaser or Member (“you”). This Policy works together with our Terms of Service, Terms of Sale, and our Legal Notices.

By submitting personal information on any TTS Site or through any TTS Service, you acknowledge this Privacy Policy and agree that your information may be collected, stored, processed, and transferred to the United States as described here. This acknowledgement and use of our services do not enroll you in text messages or substitute for a separate messaging opt-in.

Your California Privacy Rights

California Civil Code Section 1798.83 (“Shine the Light” law) allows California residents to request certain information about disclosure of their personal information to third parties for direct marketing purposes.

A published privacy policy explaining opt-in or opt-out choices.
A cost-free mechanism to exercise those rights.

California residents may request disclosure via email at: elfsupport@talktosanta.com. We only respond to one request per year per resident.

Do Not Track Disclosure: TTS Sites do not currently respond to browser “Do Not Track” signals.

Information Collection and Use

TTS collects information such as name, email address, age, and profile details to enrich user experience, enable account creation, support messaging, and facilitate services like live calls or video messages.

We may record IP addresses, browser type, device data, and analytics data to manage and improve the TTS Sites. Some of this information may be shared with trusted third parties to provide relevant content or ads.

Your email address is used to communicate with you regarding updates, purchases, account notices, or marketing messages. You may opt out at any time.

Text messaging choices. Providing a phone number, creating an account, making a purchase, accepting these Terms, or using a TTS Site does not by itself enroll you in SMS, MMS, or RCS messages. Each text messaging program is optional and requires a separate affirmative choice for its stated purpose. Service-related choices are separate from promotional marketing choices and from voice-call, email, and recording permissions. You may use our services without agreeing to promotional text messages.

Talk to Santa Call Alerts may include a reminder before a scheduled Santa phone call, a service-related missed-call follow-up, and a thank-you message that may include a link to a private call recording when you requested one. Talk to Santa Tracker Alerts may include a message to verify or manage the alert registration and sighting alerts based on the location selected. Talk to Santa Offers may include first-party offers about Talk to Santa's live video visits, personalized videos, and Santa phone calls. If a cart-reminder option is presented, it may include reminders about items left in your Talk to Santa shopping cart only after the separate marketing opt-in and the additional cart-reminder confirmation described at enrollment.

When a Klaviyo RCS agent is available and activated for a country, Klaviyo may deliver a consented text message by RCS to supported devices and carriers and use SMS or MMS fallback for recipients that cannot receive RCS, depending on the message and region. Otherwise, messages may be sent by SMS or MMS through the configured messaging provider. A fallback message is for the same program and purpose; it does not enroll you in another program. Message frequency varies by program and the relevant events, sightings, or offers. Message and data rates may apply. For help, reply HELP or email elfsupport@talktosanta.com. Reply STOP to opt out of text messages handled through Klaviyo; Klaviyo states that an SMS opt-out also applies to RCS and vice versa. Opt-out behavior for a different sender or provider is described in the applicable program terms and message. See the Messaging Terms.

Messaging information and sharing. For a text messaging program you choose, we may collect your mobile number, the program and purpose selected, your opt-in and opt-out actions and their dates, the disclosures shown when you enrolled, and related delivery and support records. We use these records to administer the selected program, document your choice, deliver messages, respond to requests, and honor opt-outs.

Text messaging originator opt-in data and consent are not sold, rented, purchased, or shared with third parties for their own marketing or promotional purposes, including affiliates. We may provide the minimum information necessary to our messaging providers and their delivery partners, including Twilio and Klaviyo and, for Klaviyo RCS delivery, its messaging partner Infobip, solely to administer, deliver, troubleshoot, and honor your selected messaging program. Those providers may not use messaging opt-in data or consent to market their own or another party's products to you, or enroll you in another sender's program. This limitation applies to the sharing, service provider, advertising, and transfer descriptions in this Policy. Disclosures required by law are limited to what applicable law requires and do not authorize third-party marketing.

Use of Cookies & Similar Technologies

We use essential cookies to keep the site secure, remember your session, and provide requested features. Optional analytics cookies help us understand site usage, while optional marketing cookies help measure campaigns and deliver more relevant communications. Optional cookies are off unless you choose to enable them.

See our Cookie Policy for details. You can change your optional choices at any time with the control.

If Talk to Santa Offers with cart reminders is made available, information about items placed in a Talk to Santa shopping cart and related cart activity may be used to determine when to send those reminders, subject to your applicable cookie choices and the separate marketing opt-in and additional cart-reminder confirmation. Adding an item to a cart or leaving our website does not itself enroll you in text messages.

Invitations and Communications to Non-Users

Users may send invitations via email or third-party single sign-on services. Email addresses used for invitations are not sold and are only used for the intended notification.

Service Providers

We use trusted third-party vendors for services such as payments, shipping, data storage, security, subscription management, and message delivery. These providers are granted access only as needed to perform required tasks. Messaging provider access to mobile information and messaging opt-in data and consent is limited as described in “Messaging information and sharing” above and does not authorize their own marketing.

Third-Party Sites

TTS Sites contain links to third-party websites. Their privacy policies govern your use of those sites, not ours. Always review third-party privacy policies before submitting information.

Security

User accounts are protected by passwords and, in some cases, third-party authentication. Although we use commercially reasonable safeguards, no system is completely secure.

In the event of a security breach, we may notify you by email or other communication methods as required by law.

Data Deletion Request Addendum

To comply with Facebook’s platform rules, users may request deletion of their data by emailing: privacy@talktosanta.com with the subject line “Data Deletion Request.”

We may require verification before processing the request.

Sharing & Disclosure

TTS may disclose personal information only when legally required, to enforce our rights, to protect safety, or in emergency situations.

Personal information may also be transferred to a successor in interest in the event of a merger, acquisition, or asset sale, subject to applicable law. This general transfer provision does not sell, assign, or transfer your messaging consent or authorize another sender to use mobile information or messaging opt-in data for its own marketing. Any proposed continuation of a messaging program following a business change requires review under applicable law and provider requirements.

Children’s Privacy

TTS does not knowingly collect personal information from children under 13. Parents must create accounts and supervise children’s interactions on the TTS Sites.

Text messaging programs are intended for adults using a mobile number they control. A child's participation in a Santa experience, child's profile, wishes, or recording, or a phone number supplied for a child's experience, does not by itself enroll anyone in text messages. We do not use children's profiles, wishes, recordings, or other child-related fulfillment information to create promotional text messaging audiences.

Changes in Our Privacy Policy

TTS may update this Privacy Policy from time to time. Material changes will be posted on affected TTS Sites, and registered users may be notified via email.

Contacting Us

For questions about this Privacy Policy or our data practices, contact:
elfsupport@talktosanta.com