A little help from the North Pole

Questions, answered.

The useful details for planning a video visit, preparing your devices, and getting help when you need it.

Family questions

Frequently asked

Open a question to see its answer. Each can be reached and opened with your keyboard.

Is Santa Real?

Of course he is.

Do I have to fill out all of the information on the conference questionnaire?

The insight provided by the questionnaire is a large part of what makes the call so personalized and magical, but it is at the parent’s discretion what information they wish to provide.

How and when do I pick the date and time of my live call?

You will pick the date and time after you select the type of call, families or groups, and then after selecting your time zone.

Can I reschedule if my child is sick, having a temper tantrum, or very shy?

Contact our elves at elfsupport@talktosanta.com and we can try to reschedule you when your child is ready to talk to Santa.

If my child is scared and doesn’t want to talk to Santa, can I have a refund?

Contact our elves at elfsupport@talktosanta.com and we can try to reschedule you when your child is ready to talk to Santa. If it doesn’t work out, we will gladly refund your money. We offer a 100% money back guarantee.

Do I need to use a certain browser to talk to Santa?

Talk to Santa uses WebRTC. Use an up-to-date version of Chrome, Edge, Firefox, or Safari. Allow camera and microphone access for the site over HTTPS, then test your equipment through Video Center before your visit. Chrome is recommended for the best experience.

My child is questioning the existence of Santa. Can Santa handle a lot of questions?

Santa has been around a very long time. He is very prepared to handle a wide variety of questions and topics from children.

How long is the live call?

The calls average 8–10 minutes.

Do I get a copy of the live video call?

After your call, the Elves will process a magical video for you to watch, download, and share to your favorite social websites. Currently processing time is 12–24 hours. You will receive an email when it is done.

One of our party can’t attend the call. Do we still have to pay for them?

Send an email to elfsupport@talktosanta.com and our elves will assist you.

One of our party can’t connect while we are all waiting. How do we get help now?

Send us an email at elfsupport@talktosanta.com or use the phone number inside the live video window for support.

I am giving information about my child. Is it secure? How do I know?

Santa sees all and knows all, but it is his and our policy not to share your personal information with anyone. See our privacy policy. We keep it a secret.

The only time we are all available, Santa isn’t. Can you accommodate us?

Santa’s schedule sometimes changes as customers need to reschedule. On the scheduling calendar, choose the link to be notified if a time opens up. Santa’s schedule will update and you will get notified. Or send us an email at elfsupport@talktosanta.com and we will try to help.

Is Santa bilingual?

Santa speaks a lot of different languages, including American Sign Language. We will be happy to help with any special requests. Send an email to elfsupport@talktosanta.com and we will do our best to make Christmas a wonderful experience for all children.

Will this work on a tablet or phone?

The website works on supported, up-to-date phones and tablets using Chrome, Edge, Firefox, or Safari. Device and browser support can vary, so please test your camera and microphone through Video Center before your call.

I have multiple children. Can Santa talk to all of them on the same call to save money?

Santa loves all children regardless of budgets. You can have up to 6 children on a family call.

Talk to a real elf

Still need a hand?

For help with a booking or a live visit, email our support team. For connection trouble during a call, use the support phone number shown inside the live video window.

Email elfsupport@talktosanta.com Check your setup